Ibas Gambling
About IBAS
The Independent Betting Adjudication Service (IBAS) was founded in Great Britain in 1998. It acts as an independent adjudicator on disputes concerning the outcome of an event that may arise between the betting or gambling operator and its customers. IBAS received the public endorsement of the Under-Secretary of State at the Home Office and the approval of the trade associations.
Sectors Of The Gambling Industry IBAS Deals With As you will no doubt appreciate, the gambling industry is huge and wide-ranging. Even so, IBAS is involved with most sectors of the gambling world, with the following being a non-exhaustive list of the sections of the gambling industry that the company deals with. The Bovada casino is Ibas Gambling one of the best in the business, utilizing software from Ibas Gambling world-famous companies like Realtime Gaming (RTG) and Betsoft, and there are hundreds of table games and slots on offer. If you want a one-stop casino gaming experience Ibas Gambling. IBAS is the UK's largest and longest established provider of Alternative Dispute Resolution (ADR) in the gambling sector, considering player vs operator disputes in the betting, casino, bingo and lotteries sectors. We are currently exploring whether it would be helpful to expand our service in order to create the first Gambling Ombudsman.
The Independent Betting Adjudication Service is a British “Company Limited by Guarantee” (CLG) which is an alternative type of corporation. This means that the IBAS does not have a share capital and that the members of the IBAS are guarantors instead of shareholders. Currently the IBAS is funded by 3 guarantors (as of March 2008). All members of the IBAS have guaranteed to contribute £1 in the event of the company being wound up.
It is especially important for the company to remain fair and neutral towards both parties and to decide on disputes with reference to the operator’s terms and conditions. The most important goal of the IBAS however is to improve its services continuously in order to satisfy both the client as well as the gambling operator.
One of the Gambling Commission’s primary objectives is to ensure that gambling is conducted fairly and openly, in support of which it has set out a comprehensive set of regulations for the industry. Prominent among its regulations are the requirements for dealing with disputes. The Commission says that any complaint not resolved by the operator, if it relates to the outcome of the complainant’s gambling transaction, becomes a dispute. “At this stage, operators must offer the complainant the opportunity to refer a dispute to an independent party.”
IBAS Membership
IBAS is positioned to offer a dispute resolution service in all forms of gambling.
We recognise that bookmakers will, in most cases, attempt to resolve betting disputes with their customers. However, there will be times when recourse to a third party is imperative.
Registering with IBAS will ensure that you are declaring your company to be committed to fair play, open and transparent should the need arise for adjudication.
For more information, please, visit http://www.ibas-uk.com.
Ladbrokes’ decision to pay out on a bet that it had originally declined to accept after a customer threatened legal action could impact an ongoing investigation into the bookmaker by the Independent Betting Arbitration Service (Ibas).
This week, it was revealed that Ibas is considering complaints made by three separate Ladbrokes customers regarding bets made on horse racing via the bookmaker’s online service.
Each case states that although the Ladbrokes trading team turned down the bets, the customers received an official ‘bet number’ that they say is proof their money was accepted at some point in the process.
The Guardian now reports that another similar case has also come to light, with the customer in question persuading Ladbrokes to pay out on a cancelled bet after threatening to sue.
Paul Glynn placed two singles and a double bet with Ladbrokes on July 2 on races at Sandown and Haydock five days later. Glynn said he received a receipt number for each of the bets.
Ibas Gambling Definition
The three wagers amounted to £330 (€379/$429) and Glynn said this was taken from his account. However, less than one hour later, the three bets were shown in his account as “cancelled” and his balance had been re-credited.
One of Glynn’s bets had been a £150 bet on Horseplay to win in the Lancashire Oaks at a price of 7-1. Horseplay went on to win and when Glynn contacted the bookmaker to raise the issue of the “cancelled” bet, Ladbrokes informed him that the bet had been rejected.
Glynn went on to pursue legal action and two months later, Ladbrokes received a ‘Notice Before Action’ setting out Glynn’s intention to sue. The bookmaker then chose to pay out on the bet in full – a win of £1,200.
Richard Hayler, managing director of Ibas, has now said that Ladbrokes paying out on this bet could influence the organisation when it comes to ruling on its investigation.
“Now that IBAS is aware of this, it may be taken into consideration in regard to the three cases being considered by Ibas,” Hayler told the Guardian.
Speaking to iGamingBusiness.com about the probe related to the other three complaints, Hayler hit out at the apparent “ambiguity” of the betting process.
He said: “Really, there should be no ambiguity at any stage in the process about whether a bet has been accepted or not.”
Ibas Gambling Advice
Hayler also told iGamingBusiness.com that at present, the Ibas investigations are focused on Ladbrokes, as this is the only bookmaker that has attracted such complaints from customers.
He said: “Ladbrokes are the only company people have complained about on this matter. No other bookmakers appear to be creating records of bets in customers’ ‘open bets’ pages for bets that they say were never accepted.”
Should Ibas rule in favour of the three customers, this could lead to more punters that have had similar experiences with Ladbrokes also come forward in search of a payout.
Ibas Gambling Laws
Ladbrokes is yet to publish an official response to the investigation.
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